Returns
Return Policy
This Return Policy explains how FoodBunny handles cancellations, order issues, replacements, and refunds for eligible cases.
1. Nature of the Service
FoodBunny primarily facilitates food and related order delivery. Because many items are prepared fresh or are perishable, general returns after delivery are usually not possible.
2. Eligible Issue Types
FoodBunny may review refund, replacement, or support requests for cases such as:
- Wrong item delivered
- Missing item from an order
- Damaged or spilled order at delivery
- Order marked delivered but not received, subject to verification
- Significant quality concerns supported by reasonable details or evidence
3. Reporting Window
Customers should report an issue as soon as possible, preferably at delivery or shortly after order completion, so the case can be reviewed fairly and efficiently.
4. Non-Returnable Situations
- Items that have already been consumed or substantially used
- Issues reported after an unreasonable delay without supporting details
- Customer unavailability, incorrect address, or failed delivery caused by incorrect customer information
- Minor variation in presentation that does not materially affect the product ordered
5. Cancellation and Refund Review
- Orders may be cancelled before preparation or dispatch, subject to merchant and operational status
- Once preparation or dispatch has begun, cancellation may not always be possible
- Approved resolutions may be issued as a refund, replacement, partial refund, or service credit, depending on the case
6. How We Review Requests
FoodBunny may review merchant input, delivery status, order logs, support history, and any screenshots or details provided before issuing a resolution.